Debtpack Features

Debtpack is rich in functionality to help you manage all the steps in the collection process. And when letters of demand and phone calls fail, it supports in-house legal proceedings.




Automated printing

Print jobs are batched by form type and due date by the system and made available for authorization by the user.  A simple authorization process will enable the documents to be either printed to PDF, Printer or sent via e-Mail.

Fully integrated to Financial systems

Files generated by any financial system can be mapped and imported into the system seamlessly.  The system accommodates repeat imports of account holder details, transactions and balancing. Full audit ability and data verification is included..

Customized reporting

A set of industry specific standard reports are supplied with the system.  Custom reports can be added, and existing reports can be customized to the user’s requirements.

Pre-defined pre-legal form templates

A set of industry specific pre-legal form templates are supplied with the system.  These forms can be used as is or amended to meet the user’s requirements.  Additional form templates can also be added.

Pre-defined Legal form templates

The full legal process specific to the Magistrates' Court Act, is supplied as part of the master installation.

Customized form templates

The system allows for customized templates to be added – including letterheads.

National Credit Act compliance

The system allows the user to fully comply with the NCA as prescribed by the National Credit Regulator.  I.e. Debt Review; Debt Suspension; Debt Rescheduling; Surrender of Goods as well as a Business days calculator have been incorporated;.

Batch processing

The ability to group accounts by various user defined criteria and to process them as a batch.

Court Jurisdiction database

A database is maintained of the local suburbs, districts, courts and /or sheriffs.  This database is vital when proceeding with a legal process – as it automatically links an account to the correct jurisdiction via this database.

User defined workflow rules &  processes

Standard processes like user allocation and case prioritization are set up in a visual workflow module.  This flexible module allows any number of workflow business rules to be added with a large array of actions and criteria available.  Rules are run as a service in the background and do not affect the normal operation of the system.

Full communication module

Communication to the debtor is not restricted to printed letters and phone calls.  E-Mail and SMS communication are both included seamlessly with full communication history.  Internet connectivity is a prerequisite for these functions.

Workflow escalation

Each user is allocated to a supervising user.  Work is escalated to the supervisor if not dealt with in the prescribed timeframes.  Supervisors and managers of the system can predict escalations via the system prior to them occurring.

Performance management

User activity is monitored and measured, as each action performed within the system records the user’s details. By allocating accounts to users, targets & results can also be controlled accurately.

Workload prioritisation

Each case can be individually rated by a defined business rule and given a priority listing of High, Medium or Low.  This prioritization will affect the sequence of work performed ensuring effective processing of due items.

Workload balancing

Each case can be individually allocated to a user buy a defined business rule. This allocation ensures that either the total workload is spread evenly between the users  or that the correct type of work is allocated to the correct type of skilled user.

Debt Ageing

Aging of the cases as well as the individual invoices can be calculated by either period or days.  This aging is available to the user as well as to the business rules to ensure effective processing of the case.

Invoice Management

The ability to manage multiple invoices linked to a single account. Financial transactions can be allocated to invoices enabling accurate invoice management.

Payment management

The management of both payments due as well as payment plans are handled in the system.  Overdue payments as well as payment plans that have failed will result in an alert to the user prompting further action.

Diary driven to-do lists

In addition to Batch Processing, Enterprise provides system generated batches based on business logic. These batches enable the system to highlight in summary the total workload to be completed.

Full audit history

All actions performed on the debtors account as well as all communication with the debtor is recorded and made available to the user.  This history is time stamped and also includes information about the user performing the actions and well as any alterations to the debtors balance.  History cannot be deleted from the system.

Query management

Accounts can be placed under Query and suspended from normal collection processes until resolved. Query can be grouped by Query Type and allocated accordingly. A full query statistical module provides detailed progress abilities.

Access level control

Users of the system are granted access levels which allow controlled access to all system functionality.  These access levels are controlled by the system administrator.


Provides a statistical overview of the debtor’s book.  This feature can be customized to incorporate business key performance indicators.

Operational Dashboard

Provides a real time statistice overview of the general operations, by individual user or team.

Task reminders

Individual reminders to the users can be set by the administrator.  These reminders need not be related to debtors on the system and would typically be used to remind users of tasks to be performed like data imports, data exports, backups etc.  There is no limit to the number of reminders that can be set nor is there a limit to the contents of the reminders.

Multiple case management

Debtors with multiple cases/accounts are handled with ease.  They are individually processed through the system but are linked for user reference.
Credit Control - Disconnections Enables the disconnection and restriction of metered services within the Public sector.
Credit Control - Reconnections Enables the reconnection of metered services within the Public Sector.
Credit Control - Statistics The ability to monitor and manage all field operations on a day to day basis. These statistics provides vital information to council regarding the status of metered services.

Indigent management

The ability to capture, evaluate & register indigent applications.  Registered indigents will be excluded from the normal debt collection processes and managed accordingly.


Provides a graphical overview of the debtor’s book. Graphs can be distributed to non-system users.

Online help

Updated help files are available on the internet and are accessed directly via the help options in the application.
Campaign Management Enables the tracking of all actions performed during the collections process, in order to analyze the progress and results of different campaigns.
Image Management The system allows for external images to be scanned and linked to the account history in Debtpack. Therefore creating a central point of access.


Debtpack will save you time and money. Stop letting overdue debtors get you down and take action today.