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FAQ Answer

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Got Questions?

  • About Pricing?
    Pricing is dependent on whether or not you require legal functionality. Contact us for an assessment of your requirements.

  • About Features?
    Debtpack is rich in functionality catering for pre-legal activities, as well as legal collections. See features of Debtpack.

  • About Credit Policies?
    We can help you define your credit policy and translate it into practical steps. Contact us for help with your credit policy.

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Question

How do I get support?

Answer

You’re never alone!

  1. Debtpack is all about providing support.  Our company infra-structure allows us to provide support on:
    1. The product
    2. Technical problems or questions
    3.  Legal problems or questions
  2. All requests for support are logged via a central Helpdesk. Once logged, each request is investigated and if necessary a quote is prepared for approval.  Progress can be tracked by viewing the status of the request.
  3. On-site support is also available to clients and can be added to their licensing agreement as a fixed number of hours per month.
  4. Telephonic support to the helpdesk is also available to all clients.